We built this for ZigZag Offshoring
This isn't a slide deck. It's a working AI agent for a fintech client that handles transaction disputes, financial hardship arrangements, and buy now, pay later activation calls. The kind of complex, regulated support your teams run for clients every day, automated end to end. Try it.
Try the Chat Agent
Ask it to dispute a charge you don't recognise, set up a repayment arrangement because money is tight, or explain how the pay-in-4 product works. It listens, looks things up, and takes action.
In production, the widget's appearance and behavior are fully customizable to match each client's brand.
Try the Voice Agent
Same AI, same knowledge, just over the phone. Call and dispute a charge or ask for help with a repayment to hear what a client's customer would experience.
(218) 307-2971US number • Available 24/7
In production, voice connects to a number of your choice with custom routing per client.
What Lorikeet Can Deliver for ZigZag
One AI platform you can stand up across your client book, built for the complex, regulated support your teams handle every day.
Natural Conversations
Customers explain the problem in their own words. Lorikeet understands context, asks the right follow-ups, and resolves the issue. It doesn't just match an FAQ.
All Channels Available
The same AI across chat, voice, email, and SMS. Customers get consistent answers whether they call in or message, and your teams see one source of truth.
Compliance and Guardrails
Built for regulated work. Explicit consent before any action, no unauthorised financial advice, and distress or vulnerability handled with a clean handoff to your people.
24/7 Availability
Customers don't wait for business hours, and your offshore teams don't carry the overnight load. Lorikeet handles volume around the clock and escalates when a human is needed.
Ready for Your Clients' Systems
In production, Lorikeet connects to each client's ticketing, CRM, billing, and core systems. This demo runs on sample data; yours will plug into the real thing.
Deploy Across Your Book
Stand up a tailored agent per client and reuse the patterns that work. A partner-grade way to bring AI to every client, not a one-off build.
How we built this for you
This demo was built from scratch on a sample fintech client. Real logic for real scenarios: transaction disputes, financial hardship, and pay-in-4 activation, all handled.
Mapped the Scenarios
Fraud and merchant disputes, hardship by reason, and first-purchase activation, each with its own decision logic and reason codes.
Added the Knowledge
Dispute eligibility, hardship policy, and the pay-in-4 rules loaded as a knowledge base the AI searches when a customer asks.
Set the Safety Controls
Explicit consent before filing a dispute or changing a repayment. No invented fees or options. Distress routed straight to a human.
Went Live
Chat and voice are working right now, taking actions on sample accounts. Ready to connect to a client's real systems next.
Ready to Add the World's Best CX AI?
Connected to your clients' actual data, handling their real support volume across fintech, retail, and beyond. This sandbox is just the start.
Finish Setting Up Your Sandbox